Customer service in a digital age




A recent encounter with US Cellular customer service got me thinking about the future of customer service. When you call tech support a recorded message says it will be easier to troubleshoot issues with your phone if you are calling from a different phone or a landline. That recorded message is where I had a dilemma. As a college student, my cell phone is my only phone (and often my main form of communication). How am I supposed to call from another phone if I don’t have one? So, what is the answer? How can customer service evolve to best Continue reading