Is Twitter the answer?




In my last post, I questioned the future of customer service and asked if Twitter was the answer. Here are my initial thoughts on Twitter’s role. I’ve  looked around Twitter for various businesses and looked at how they utilized their Twitter accounts. I also put out a call for assistance and tweeted: @smithbm12: Anyone have experience with customer service via twitter? I wanna blog about it, but need some more facts. #customerservice #cs I heard back from Barry Dalton (@bsdalton) about a positive experience he had with @LinkedIn. Derek Homann (@dhomann) also chimed in with some assistance. This prompted me to start Continue reading